Pebble appoints Paul Nagle-Smith to drive fulfilment

Pebble has appointed Paul Nagle-Smith as vice president for customer fulfilment, strengthening its senior leadership focus on customer delivery and operational performance. In the role, Nagle-Smith will lead end to end project delivery and services, supporting consistent, reliable deployments for customers worldwide and long-term client success. 
 
Nagle-Smith joins Pebble from a 20-year career with Imagine Communications where he held a number of senior roles, most recently as director of managed services. He has extensive experience in mission critical media technology, taking the lead in digital transformations including SaaS and cloud–based implementations. Throughout his career, he has built and developed high-performing, globally distributed engineering and analytical teams. 
 
This included working closely with key technology suppliers, including AWS, Oracle and Datadog. By introducing best practices in monitoring and data analytics, he helped reduce incident resolution times and operational costs, supporting long term client success. 

“Today’s media market is a very complex ecosystem,” Nagle-Smith said. “The interdependencies between media expectations and IT infrastructures demand an in-depth understanding of what is practical and how to deliver it effectively. 
 
“Pebble has an outstanding track record in drawing on the latest and most appropriate innovations to deliver real value to its customers,” he said. “I am very excited to be a part of that journey.” 
 
Peter Mayhead, CEO of Pebble, added “Our users rely totally on our systems for the very core of their business. They turn to Pebble for solutions that meet their unique requirements, efficiently, securely and reliably. 
 
“We recognised that we needed to place responsibility for every aspect of customer experience at the most senior level in our company,” Mayhead said. “Paul brings deep expertise in managed services and operational delivery. I'm excited to work with him as we continue to strengthen customer fulfilment and develop the services our customers value.” 
 
Paul Nagle-Smith joined Pebble in December 2025. Away from the world of media technology, he volunteers for FoodCycle, supporting community initiatives to reduce food waste and food poverty. 
 
For more information on Pebble and its automation and control technologies, see www.pebble.tv